FAQs
Q. How do I determine my correct size?
You can refer to the size chart available on each product page to find your perfect fit. If you need personalized assistance, feel free to WhatsApp our designer team directly.
Q. Do you offer customization services?
Yes, we offer customization on select pieces. Please email us or WhatsApp our designer team directly to discuss your specific requirements and customization options.
Q. How should I care for my garments?
All our products require special care to maintain their beauty:
- Dry clean only - no hand wash or machine wash
- Do not tumble dry
- Avoid steam iron or flat iron on embellishments, embroidery, and delicate fabrics
- Store in a breathable garment bag away from direct sunlight
Q. How can I track my order?
Once your order ships, you'll receive an email confirmation and whatsapp notification with a tracking number to monitor your delivery in real-time.
Q. What payment methods do you accept?
We accept all major debit cards, credit cards, net banking, UPI, and secure online payment methods. If you encounter any issues during checkout, contact our customer support team or WhatsApp us directly.
Q. Do you accept international credit cards?
Yes, we accept international credit cards from all major providers.
Q. Is my payment information secure?
Absolutely. We use verified and encrypted payment gateways to ensure 100% safe and secure transactions. Your payment information is never stored on our servers.
Q. What if my payment fails?
Please contact our customer care team and your bank to resolve any transaction issues. You can also WhatsApp our team for immediate assistance.
Q. Do you offer Cash on Delivery?
No, all orders require full advance payment at the time of purchase or before delivery dispatch.
Q. Can I modify or cancel my order?
Orders can be amended or cancelled within 24 hours of placement by contacting us via email or phone. For urgent requests, WhatsApp our designer team directly.
Q. What is the delivery timeframe?
You'll receive an estimated delivery date when placing your order and in your confirmation email. Delivery times vary based on location and customization requirements. We don't ship on Sundays or national holidays. For made-to-order pieces, please allow additional time as mentioned on the product page.
Q. What are the domestic shipping charges?
We offer free shipping on all orders within India.
Q. What about international shipping costs?
International shipping charges are calculated at checkout based on the weight, volume, value, and destination of your order. Please note that import duties and customs fees are not included in shipping costs and are the customer's responsibility.
Q. Are import duties included in international orders?
No, import duties, customs fees, and local taxes are the customer's responsibility and vary by country.
Q. Are prices inclusive of GST?
Yes, all prices displayed on our website are inclusive of GST (Goods and Services Tax).
Q. What is your return policy?
Since all our products are carefully handcrafted and made to order, we do not accept returns. However, if you receive a damaged or defective product, please contact us at [your email] or WhatsApp our team within 24 hours of delivery with photos of the issue.
Q. Do you accept exchanges?
All products are handcrafted and made to order, so we don't offer standard exchanges. However, we can assist with alterations if you notify us within 48 hours of receiving your order. WhatsApp our designer team to discuss alteration options.
Q. What if the product doesn't fit properly?
We offer alteration assistance if notified within 48 hours of delivery. Please WhatsApp our designer team with your concerns and photos if needed.
Q. How long are gift cards valid?
Gift cards are valid for 6 months from the date of purchase.
Q. Where can gift cards be redeemed?
Gift cards can only be redeemed on our website at [your website] for any products in our collection.
Q. How do I send a gift card?
E-gift cards are delivered via email with a unique redemption code that the recipient can use at checkout. You can schedule the delivery for a specific date to make it extra special.
Q. Can gift cards be exchanged for cash?
No, gift cards cannot be returned or exchanged for cash. If your order total is less than the gift card value, the remaining balance stays on the card for future purchases. If your order exceeds the gift card value, you'll pay the difference using another payment method.
Q. Do you have a physical store I can visit?
Yes, we do! You’re welcome to visit our physical store at:
Shop No. 181, Gaurworld Smart Street
Plot No. 01, Sector 16B Road
Greater Noida West, Uttar Pradesh, India
PIN Code: 201009
We’d love to see you in person 😊
Q. How do I book an appointment for custom design consultation?
You can book an appointment through our website or WhatsApp our designer team directly to schedule a personalized consultation.
Q. What fabrics do you use?
We work with premium fabrics including silk, georgette, chiffon, velvet, and other luxury materials. Each product page lists the specific fabric composition. For more details, WhatsApp our designer team.
Q. How far in advance should I order for a special occasion?
We recommend ordering at least 4-6 weeks in advance for ready-to-wear pieces and 8-12 weeks for custom or couture pieces to ensure timely delivery.
Q. Can I see products in person before ordering?
Yes, you can visit our store or book a virtual consultation. WhatsApp our designer team to arrange a viewing.
Still Have Questions?
WhatsApp our designer team directly at [Your WhatsApp Number] for immediate assistance with:
- Design consultations
- Fabric queries
- Customization requests
- Styling advice
- Order updates
- Any other questions
Our team is available from 10AM - 7PM (Indian Standard Time) to help you with all your fashion needs!