Refund policy

At the brand Deepanshi Massey, every piece is made-to-order with care and attention to detail. Because of the personalized nature of our garments, we do not accept Returns or Refunds.

Made-to-Order Policy

All our garments are made-to-order and are specially handcrafted for you. By placing an order with us, you acknowledge and agree to our Terms & Conditions.

• Once an order has been placed, we do not accept exchanges or returns due to the customized nature of our products.
• However, we do provide assistance with alterations to ensure the best possible fit.
• For international orders, if alterations are required, the return shipping costs must be borne by the customer. This is because we recommend at least one fitting/trial for a garment to be tailored accurately to your size.

We take great care in creating each piece and aim to deliver a garment that reflects both our craftsmanship and your unique style.

Alterations & Repairs

• We offer one-time complimentary alteration for domestic orders for minor repair if the fit is not perfect.
• Alterations must be requested within 24 hours of receiving your parcel.
• Major design changes or extensive alterations may incur additional costs.
• As all products are individually handcrafted, slight variations in embroidery, color, or finish are part of the artisanal process and will not be considered defects.

 

Discounted or Limited Stock Items

• Items purchased on sale, discount, or as part of a limited-stock collection are final sale.
• No alterations, returns, or refunds will be offered on these items.
• Unfortunately, we cannot accept returns on sale items or gift cards.

 

Contact Us

For alteration requests or assistance, contact us, our team will be happy to guide you through the process.

“Your trust means everything to us, and we ensure that the quality and craftsmanship of every piece meets the highest standards before it leaves our studio.”